Privacy policy

This Privacy Policy applies to the services of Lucy & Rose Toronto. We respect the privacy of our customers and are committed to protecting the personal data you share with us. All personal information is handled with care and in accordance with applicable data protection laws.

By using our website or placing an order, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or create an account, we may collect the following personal data:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment-related information (processed securely by third-party payment providers)

  • IP address and device information

  • Browser type and operating system

  • Website usage data and interaction history

We only collect data that is necessary to provide and improve our services.

2. Purpose of Data Processing

We use your personal data for the following purposes:

  • To process, fulfill, and deliver your orders

  • To communicate with you about your order, delivery, or account

  • To provide customer support and respond to inquiries

  • To send service-related updates and important notifications

  • To improve our website, services, and user experience

  • To prevent fraud and ensure platform security

Your data will never be used for purposes other than those stated above without your consent.

3. Sharing Data With Third Parties

Zalvira Clothing only shares personal data with third parties when necessary to operate our business, such as:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

These parties are only given access to the data required to perform their services and are contractually obligated to handle your information securely and confidentially.

We may also disclose personal data if required to do so by law or legal authorities.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and administrative obligations. When data is no longer required, it is securely deleted or anonymized.

5. Cookies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyze website traffic and user behavior

  • Support marketing and advertising activities

You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website functionality.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict certain types of data processing

  • Request data portability where applicable

To exercise any of these rights, please contact us using the details below.

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Payment information is processed securely through trusted third-party providers and is not stored on our servers.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you can contact us at:

Lucy & Rose Toronto
Email: info@lucyrosetoronto.com