Terms & conditions

These Terms & Conditions apply to all purchases made through the website of Lucy & Rose Toronto. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements between Zalvira Clothing and the customer.
By placing an order on our website, you confirm that you have read, understood, and accepted these Terms & Conditions.

2. Product Information

We make every effort to ensure that all product descriptions, images, prices, and information on our website are accurate and up to date.
However, minor errors, inaccuracies, or typographical mistakes may occur. Zalvira Clothing reserves the right to correct such errors at any time without prior notice.

Product images are for illustrative purposes only and may slightly differ from the actual product.

3. Orders and Payment

All orders are processed once full payment has been successfully received.

Available payment methods may vary depending on your country or location. Customers are responsible for ensuring that their selected payment method is supported in their region.

Zalvira Clothing reserves the right to refuse or cancel any order in cases of suspected fraud, incorrect pricing, or incomplete payment.

4. Processing and Delivery

Processing Time:
Orders are typically processed within 1–3 business days.

Shipping Time:
Estimated delivery time is 3–7 business days, depending on the destination and local postal services.

Shipping Method:
Zalvira Clothing operates as a dropshipping store. This means that products are shipped directly from our international suppliers, including suppliers located in China.

Please note that delivery times are estimates and may be affected by customs procedures, holidays, or external factors beyond our control.

5. Cancellations and Returns

For detailed information regarding cancellations, returns, and refunds, please refer to our separate Return & Refund Policy.
Only requests that meet the conditions outlined in that policy will be accepted.

6. Liability

Zalvira Clothing is not liable for lost, delayed, or damaged shipments once the tracking information confirms delivery to the address provided by the customer.

Customers are responsible for providing accurate and complete shipping details. Zalvira Clothing cannot be held responsible for delivery issues caused by incorrect or incomplete address information.

7. Intellectual Property

All content on this website, including but not limited to texts, images, logos, graphics, and design elements, is the property of Lucy & Rose Toronto.

Unauthorized use, reproduction, or distribution of any content without prior written consent is strictly prohibited.

8. Complaints Procedure

If you have a complaint or concern, you may submit it in writing via email.

Email: info@lucyrosetoronto.com

We aim to respond to all complaints within 5 business days and work toward a fair and satisfactory resolution.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the country in which the business operates, without prejudice to mandatory consumer protection laws.

10. Contact Information

For questions regarding these Terms & Conditions, please contact us at:

Lucy & Rose Toronto
Email: info@lucyrosetoronto.com