Shipping & Delivery Policy

At Lucy & Rose Toronto, we aim to deliver your order as quickly, accurately, and transparently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow some time for tracking updates to become active.

2. Delivery Time

The estimated delivery time is 3–7 business days, depending on your location and local delivery services.

Please note that delivery times are estimates and may be affected by factors such as:

  • High order volumes

  • Public holidays

  • Customs inspections or clearance procedures

Zalvira Clothing cannot guarantee delivery dates and is not responsible for delays caused by external factors beyond our control.

3. Shipping Method & Origin

Zalvira Clothing operates as a dropshipping store.

All orders are shipped directly from our international suppliers, including suppliers located in China. As a result, customs duties, import taxes, or handling fees may apply depending on the destination country. These costs are the responsibility of the customer.

4. Shipping Costs

Shipping costs are displayed at checkout before completing your purchase.

The final shipping cost depends on:

  • Package weight and size

  • Shipping destination

  • Selected shipping method

5. Shipping Responsibility

  • If tracking information indicates that a package has been successfully delivered, responsibility transfers to the customer.

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • Address errors must be reported within 24 hours after placing the order. Changes after this period cannot be guaranteed.

Zalvira Clothing is not responsible for lost or delayed shipments caused by incorrect or incomplete address details.

6. Contact Information

If you have any questions regarding shipping or delivery, please contact us at:

Lucy & Rose Toronto
Email: info@lucyrosetoronto.com